Welcome to our Frequently Asked Questions.

Under this section you will find answers to most common questions related with our services.

• What includes my car rental in Crete?

• Extras

• Two sets of insurance to choose

• Locations

• How Do I Book A Car Or Get A Quotation?

• Rental Duration

• How You Pick Up Your Car

• Petrol/Fuel

• What Do I Need To Check Before I Drive The Vehicle Away?

• How You Pay

• Driver's Age

• Driving Licence

• Other Locations in Greece

• Across the boarder rentals

• Carrying the Car

• Traffic violations

• Incident Administration fee

• What approval / deposit would I have to leave upon car pick up?

• What is the difference between an approval and a deposit?

• How long after my rental finishes will it take for my deposit / approval to reach my account?

• We Have More to Offer

• Any Other Questions

• Can I get a refund if I return my car early?

• Cancellation Policy

- All taxes (including VAT 24%)
- Unlimited Kilometers
- Free road map
- Free Heraklion/Chania airport & port delivery/collection
- Free delivery/collection to hotels within 10 km from Heraklion/Chania /Rethimno/ Agios Nikolaos (no delivery to AirBnb's and centre of towns)
- Road Assistance : 24 hours a day
- Death or damage to third parties up to 500.000 Euros.
- Material damages to third parties (TPI) (excluding your own vehicle) up to 100.000 Euros.
- Theft/Fire Protection Insurance (TPI): Theft Protection for total or partial loss of the car
- Collision Damage Waiver (CDW) covers the renter, limiting his liability to the following Non - Waivable Deductible amounts:
1) Car groups A, B, C, D, E, FC, P, R, E4, F, PA, N1, M1, N2, 3 deductible amount 900 Euros
2) Car groups I, JH, Q, JA, QA, S, S2, LD, HA, HQ deductible amount 1100 Euros
3) Car groups LM, SM, HS2, HSM deductible amount Euro 1300 Euros

- Night Delivery/Collection Fee (from 21.00 PM to 08.00 AM) : 25.00 Euros (incl. VAT)
- Additional Drivers (free of charge the 1st driver) : 3.50 Euros per Day (incl. VAT)
- Baby Seat/Booster Seat : 4.50 Euros per Day (incl. VAT)
- GPS - Navigation System : 15.00 Euros per Day (incl. VAT)
- One-Way Rental :  Please note that in case your drop-off location is different from your pick-up location an extra fee of 50.00 Euros will be applied (i.e. Heraklion Airport to Chania Airport)

- Each delivery or collection in outlying areas/hotels: 
       Sitia: 100.00 Euros (incl. VAT)
       Sfakia: 120.00 Euros (incl. VAT)
       Any other outside of Heraklion/Chania city limits (10 km): 0.30 €+VAT per km (minimum charge: 11.75 €+VAT)

Standard Insurance includes:

- Delivery and return at the same location.
- Unlimited kilometers.
- Road Assistance : 24 hours a day
- All taxes (including VAT)
- Death or damage to third parties up to 500.000 Euros.
- Material damages to third parties (TPI) (excluding your own vehicle) up to 100.000 Euros.
- Theft/Fire Protection Insurance (TPI): Theft Protection for total or partial loss of the car
- Collision Damage Waiver (CDW) covers the renter, limiting his liability to the following Non - Waivable Deductible amounts:
1) Car groups A, B, C, D, E, FC, P, R, E4, F, PA, N1, M1, N2, 3 deductible amount 900 Euros
2) Car groups I, JH, Q, JA, QA, S, S2, LD, HA, HQ deductible amount 1100 Euros
3) Car groups LM, SM, HS2, HSM deductible amount Euro 1300 Euros

See Rates

Premium Insurance includes:

- Delivery and return at the same location.
- Unlimited kilometers.
- Road Assistance: 24 hours a day
- All taxes (including VAT)
- Death or damage to third parties up to 500.000 Euros.
- Material damages to third parties (TPI) (excluding your own vehicle) up to 100.000 Euros.
- Theft/Fire Protection Insurance (TPI): Theft Protection for total or partial loss of the car
- Full Damage Waiver (FDW):
The previous deductible amounts of Standard Insurance can be excluded, respectively on a daily cost of 12,00 Euros for car groups A, B, C, D, E, FC, P, R, E4, F, PA, N1, M1, N2, N3.
And on a daily cost of 15.00 Euros for car groups I, JH, Q, JA, QA, S, S2, LD, HA, HQ.
Car groups LM, SM, HS2, HSM are excluded from FDW insurance
See Rates
 

ATTENTION !!!!!! No insurance Coverage
- When the car is on board a ship
- Any accident or incident resulting from the driver under the influence of alcohol or drugs
- Damages caused to the vehicle because of off-road driving
- Theft or damage of any personal belongings while in the rented car
- For damages to the undercarriage of the vehicle, tires, external mirrors, and antennas (not in case you have purchased the SFDW)
- For accidents that take place when a driver is not declared on the Rental Agreement and he/she drives the rented Car
- For accidents, the renter has not informed the Green Motion office accordingly, & filed a relevant accident report as is obliged by the Greek Traffic code, no matter if the accident was your responsibility or not
- Even if the renter is fully covered by a credit/charge card, he/she will still have to pay Green Motion all costs incurred in repairs or replacement of the car.

Our car rental associates, "GreenMotion Car and Van Rental", have offices in Heraklion Town, Heraklion Airport, Rethimno Town (Adelianos Kampos), Chania Airport, Agios Nikolaos (and other areas of Greece).
Cars can be delivered to you in many parts of Crete, at the airports, ports and even at your hotel or villa.
It is possible to return your car at a different location to the pickup point with an extra one way rental fee.

You book online and secure through our website www.crete-car-rental.com. Just go to the car rental pages and follow the simple and quick reservation procedure.

Rental days are calculated on a 24-hour basis, with a grace period of 3 hours (later return will mean an extra day will be charged).

Upon your arrival at Heraklion Airport or Chania Airport please report to our "GreenMotion Car and Van Rental" desk,which is located outside of the arrivals hall. Or receive the car at your hotel.
Drivers will need to show (all held in their own name) their full driving licence, ID card/passport, car rental confirmation and a valid credit card in their own name when they pick up the car.

In case your flight is dealyed or cancelled, if you added your flight details to your booking, we will be able to track your flight and may hold the car for you for some time. If your flight is delayed it is important to call us using the contact number of the company displayed in your confirmation voucher as soon as possible.

The car must be delivered with fuel as was at the beginning of the rental. Otherwise renter should be charged with the cost of the missing fuel plus Euro 7,00 for refueling service charge. The renter is obliged to follow the manufacture's instructions and always use the correct type of fuel. If you return it with more, there is no refund on unused fuel. If you would like your car to be delivered with a full tank of petrol (e.g. because you have a long journey), please advise us and it will be arranged.You can then return the car with a full tank, or pay for the difference.

It is very important to check and report any existing damage on the vehicle in order to avoid any charges regarding damage caused by a previous renter. You have to sign at collection/delivery a form for damage to the vehicle.

Depoist is required upon your car confirmation. Payment upon your car rental pick up is made by credit card (no debit card). Accepted credit cards (no debit cards) : Visa, MasterCard, American Express.
The rental contract will be signed and you will show your credit card to the "GreenMotion Car and Van Rental" employee who will meet you with your car.

Minimum 21 years old for credit card holders & 23 years old for non credit card holders, for car groups A, B,C, D,E, FC. For all other car groups minimum driver's age 25 years old.
There is not a maximum age as far as the driving licence is valid.

A valid driving licence issued at least a year ago. If you are a European Union citizen, just your regular driver’s license is sufficient for driving in Greece. However, if you are a citizen outside of the EU, you need to provide an international driver’s license. These can be obtained with relative ease by filling out an online form and paying a fee in your home country.

We can offer you a car in other areas of Greece as well: e.g. Athens, Santorini, Thessaloniki, Kalamata, Peloponnesse, Karpathos, Rhodes, Mykonos,Chios, Samos, Zakynthos, Lefkada, Corfu, Igoumenitsa, Ioannina, Parga, Volos, Nafplio, Milos, Naxos, Paros, Kos, Samos.

Crossing the Greek boarders with the vehicle is prohibited without the prior written authorization from our company.

An advance written authorization from our company is required for carrying the car on a ferryboat,or any other mean of transfer.

The renter assumes full responsibility for traffic violations and pays the respective fines.

In case of an incident, there is a non-refundable fee of Euro 30.00 to cover administration expenses, irrespectively of driver's liability.

For all reservations credit card authorization of the deductible excess will be taken as an authorization for security purposes (even for reservation with Premium Insurance as approval). The authorization will be higher for specialty vehicles. These funds will not be available to you during the rental. 
Once you return the car back without a damage, the deposit/guarantee amount will be released/refunded to the credit card. The charge back might take seven to 21 working days, depending on your bank. 
If for any reason the main driver’s card does not have enough funds for the deposit, our representative might not give you the car or might offer you additional insurances/cover to waive the deposit/guarantee amount. 
This is standard practice with all car rental companies.

An approval is an amount held on your credit card, and may be used for the deposit. This amount will show as a pending amount on your card until the rental is completed. Once the rental is complete then the deposit will be released to your card.

Please allow up to 20 business days for the funds to clear and become available in your account, depending on your bank. 

We will answer any questions you may have about your vacation in Crete, Greece with tips and suggestions to make your valuable days in beautiful Greece a well-deserved reward. A wonderful lifelong memory.

Enjoy the island to the full by visiting our extensive Crete website: CreteTravel.com - the guide to the "Crete You Are Looking For".

We provide beautiful and interesting small hotels for you to stay in Crete on our CreteTravel.com website - where your reservations are handled personally. As a best friend would do, we give you full details and show you many photographs of the places we recommend. Travel has never been such a pleasure to plan.

Living in Crete, our greatest pleasure is making sure you enjoy the best, most interesting and fun aspects of this unique island.

The best way to see Crete and experience its magic, wonderful villages and beaches, hidden bays and splendid drives, is to hire a car.

Of course we know the whole Greece! Have a look at our Greece website: SuperbGreece.com.

Rent your car now, for the best value and service.

Please note: The vehicles shown in photos are examples. Specific models within a car class may vary in availability and features such as passenger seating, luggage capacity and mileage.

Or maybe you would like to book a taxi transfer online easily and safely from the airport or port to any location via our website.

We can help you find your flights to and from Crete as well. Tickets can be bought for almost all flights via our partner website and for your ferry tickets to/from Crete via our partner website Ferrries.gr

Crete-Car-Rental.com is based in Heraklion of Crete and its a licensed local agent certified by the Greek National Tourist Organization.

GNTO (EOT) license number: 1039E60610137001 - Superb Travel

Please send us an email to [email protected] with your questions. We will happily answer them.
(It is a good idea to include your telephone number in your message)

In case that you wish to drop the car off earlier than the confirmed pick up and drop off times, we will not refund any amount for the unused days. Many thanks for your understanding.

No cancellation fee up to 48 hours before the rental starts.